We at The Haven provide you with top-quality IT Support services that you need to keep roaming the internet!
Here is what we specialise in!
Backup Solutions
Backup Solutions protect information loss from occurring by storing duplicates of data on external equipment or online platforms, such as a cloud service. Information backup services can help protect your business’ information should any issues occur, like a power outage or system failure. Many information backup services exist, such as a file, server, and desktop backup. Businesses can plan automatic backups for their files to save the most latest versions of the files they create to ensure data is secure.
Monitoring
IT services can monitor your network, internet traffic, computers and other internet-capable devices. Monitoring allows IT teams to keep track of who accesses their businesses’ information, whether any technology requires repairs and if any computers need software updates or amendments. Essentially, this IT service ensures that your team members have the tools and resources they need to complete their tasks.
Email Services
Businesses and organisations rely on email for many communication purposes. From individual messages and business-wide updates to support tickets, email is an important part of maintaining business relationships. IT teams may often oversee their email accounts and make suggestions on providers that suit their organisations’ communication needs.
Information Reporting
Through their data collection and monitoring, IT services can provide reports on information about your company. They can create reports on topics such as the use of technology and information storage to help you understand how effective your company’s current services are. What they can do is report on the traffic your company receives on your website, how many people are seeing and interacting with your company’s social media posts, and on some occasions, see how long they’ve seen the post.
Remote Support
We at The Haven offer remote support to all of our clients. For instance, if one of your devices experiences an issue, we will be able to access it through the internet and troubleshoot the issue for you! All you need to do for that is click on our “Remote IT Support” at the top on the right of “Contact Us” and it will download a Remote Support app that allows one of our technicians to assist you in whatever way he can.
Software as a Service (SaaS)
Software as a service (SaaS) refers to software programs that require a paid subscription. This can include word processing or database software, an example of this is Microsoft 365 which has everything that you would need to run a business. It includes Microsoft Word which can be used as documentation and reports, Microsoft Excel also for spreadsheets, and Outlook which is an email application that links back to your online mailbox.
Troubleshooting & Technical Support
At The Haven, we include technical support and troubleshooting for software applications, programs and online tools. Our team offer these services and guide users through the process of rectifying technical errors or suggestions for further steps to take, such as sending in the device for repairs or qualifying a site visit for us to come to you. With our dedicated technical support services, your company can receive the technical assistance it needs when end users have questions or challenges.
Hardware Installations & Maintenance
We also specialise in hardware installations, maintenance and repairs. For instance, our company is often responsible for installing the computers, hard drives, printers, modems and routers that our clients need to operate. Our team also evaluates a business’s processes to determine the types of hardware that support its needs.