VoIP Phone Systems
Ditch the outdated phone lines — and switch to a modern VoIP system that runs over the internet. With VoIP, your team can make and receive business calls from anywhere, with powerful features like call recording, analytics, and real-time insights built in. It’s flexible, reliable, and designed to help your business work smarter, stay agile, and deliver better service — wherever your team is working.
Business-Ready VoIP That Works Anywhere
VoIP (Voice over Internet Protocol) gives your business the flexibility to handle calls over the internet — without the need for traditional phone lines. With a cloud-based VoIP system, you get all the functionality of a modern communications setup, from smart call routing and voicemail to call recording and analytics — all built in and ready to go.
It’s easy to deploy, simple to manage, and designed to scale as your business grows. With no upfront line rental costs and minimal maintenance, VoIP keeps your team connected, your customers happy, and your communications running smoothly — wherever you’re working.
Empower Your Workforce with Hybrid Working Solutions
Today’s teams need the freedom to work from anywhere — without compromising on communication, reliability, or performance. With modern VoIP systems and the rise of fast, reliable 5G connectivity, businesses can now deliver a seamless, fully virtual phone system that works across smartphones, desktops, and tablets.
At The Haven, we help you enable hybrid working by combining cloud-based telephony with mobile-friendly apps, giving your people the tools to stay connected on any device, in any location. It’s a scalable, future-ready solution that keeps your workforce agile, responsive, and always in touch — whether they’re at home, in the office, or on the move.
As connectivity improves and hosted technology becomes more accessible, now’s the time to build a communications setup that supports how your business really works — not just today, but tomorrow too.
Secure. Connected. Ready to grow.
Tailored to Fit. Built to Last.
Our VoIP solutions aren’t off-the-shelf. They’re designed around the way you work — planned, deployed, and supported by our expert team to fit your business perfectly, now and as you grow.
Dependable by Design
With 99.99% uptime, our VoIP and cloud solutions keep your business connected — with minimal disruption and maximum productivity, day in, day out.
Support That Never Sleeps
With our cloud monitoring service, you get 24/7 peace of mind — so you can rest assured, we’re here to keep your business running smoothly.
UK-Based, Expert-Led
With specialists across the whole of the UK, we bring local knowledge and nationwide strength — delivering the support and expertise your business can rely on.
Get Future-Ready Today
The switch-off of the traditional PSTN (Public Switched Telephone Network) is just around the corner — and if your business still relies on old phone lines, now’s the time to upgrade. Moving to a fully digital VoIP solution isn’t just a requirement — it’s a smart step toward more reliable, flexible, and cost-effective communication.
At The Haven, we make the switch simple. Our team of IP telephony specialists is here to guide you through the transition, with expert advice and tailored solutions to fit your business.
Not sure where to start? Book a free consultation and let’s talk about how to future-proof your phone system — before the deadline hits.
How should you optimise your VoIP Infrastructure?
VoIP Bandwidth
Be sure that you have sufficient bandwidth in your network to support your software apps. This should include your contacts, integrations, and any other applications you’ll need to operate your business efficiently. In other words, businesses need at least 64Kbps upstream and downstream for each concurrent call. This means around 1 Mbps per person. Having enough bandwidth will improve the quality of your calls and prevent problems with dropped calls.
Guaranteed bandwidth is preferable to shared bandwidth. Shared bandwidth costs less than guaranteed bandwidth, but it may cause you to degrade the strength of your internet connection. With guaranteed bandwidth, you get the guarantee of consistent internet speed, even during peak periods.
You can use either an ethernet cable or a WiFi connection for VoIP. Ethernet cables generally produce better results than a WiFi connection, so we would recommend that you use an ethernet cable.
Use a professional router and firewall so you can program the Quality of Service rules to prioritise voice traffic in your network. Quality of Service rules will send your data packets with a high priority. This isn’t something you can do with a normal router. Setting your router up correctly will prevent problems with echoing and delayed speech.
Make sure that you are using USB headsets, you should always avoid using Bluetooth as it can cause audio problems, for example; static and low quality input & output. You should also be aware that VPNs and proxy servers may cause call delay, blocked calls or interference due to traffic.
VoIP Security
From a security standpoint, adopt standardised security frameworks and check that your cloud-computing vendor uses them as well. Make sure that your VoIP provider secures your call content and the connections at both ends. Your cloud-computing vendor should be using secured data centres.
As spam, viruses, hacking, and other cyber crimes continue to rise, you should properly set up your VoIP infrastructure as it will help prevent some security risks, but all businesses must be wary of mistakes. It’s important for your business and teams to stay current on emerging security threats.
Important VoIP Integrations that you should consider
CRM
Integration with your CRM system allows your sales teams to call clients automatically without having to switch devices. Therefore, making it easy to log calls automatically. Instead of risking human error by having to manually enter information when the call ends.
Click-To-Call
By merging VoIP with WebRTC technology, companies can add click-to-call service to their websites without having to download and install an app, otherwise known as webcall or click-to-dial. Users simply click on an icon to request an immediate connection with another person in real time.
Text
Texting is an easier way of communication because of the ease of access to mobile phones. This allows both the customer and the employee to communicate directly through text and remotely. It is a safe and secure way to ensure that your messages are going to the correct person.
Emails
Microsoft Outlook supports VoIP, so users can make calls and manage emails if that’s where your company contact information is kept. In addition, this solves the pain point of having to look up phone numbers manually. This app also lets users receive messages as audio files. Not only this, it will also notify you if you miss a call, if someone leaves a voice message or sends a text message!
Cloud Backups
To minimise the risk of losing data, you should integrate apps like Dropbox or Google Drive. This is an efficient way to back-up important files that need to be saved and secured in a safe place. This can be accessed only by you anytime and anywhere.
Choosing the right phone system
When you are looking at new phone systems, you need to take into account how many people would use it, estimate how long they would use it for and for how many days. You should also have clear answers when deciding. These are a few things that you should consider:
- What are your objectives as a business
- What is cost of the phone system
- How can you get reliability
- How can I support my clients and who can I turn to if I need support?
We at The Haven are ready to assist you. We sell phone systems to clients and support them in whatever way we can, whenever they need it. We can set up the phone system for you and guarantee that you will be 100% confident that your phone system will work as best as it can!
If you are interested in getting the correct Phone System for your company, make sure to head to our “Contact Us” page and do not hesitate to leave a message!
