Unified Communications
At The Haven Data Services, we help businesses bring all their communication tools together into one streamlined system with Unified Communications. By integrating voice, video, messaging, and collaboration platforms, we simplify the way your teams connect and work — whether they’re in the office or remote. It’s all about making your operations more efficient, reducing complexity, and giving your people the tools they need to perform at their best. With the right setup, you’re not just keeping up — you’re moving forward.
What is Unified Communications?
Unified Communications (UC) brings all your business communication tools into one simple, joined-up system. No more jumping between apps, devices, or platforms — everything your team needs is in one place.
With UC, phone calls, video meetings, instant messaging, voicemail, file sharing and collaboration tools all work together in a single, easy-to-use platform. Whether your people are in the office, at home, or on the move, they stay connected and productive.
The result? Less complexity, smoother workflows, and more time focused on what matters.
Empower your workforce with Unified Collaboration!
Give your team the tools to work smarter, faster, and more flexibly — wherever they are. Unified Communications brings together voice calls, video conferencing, instant messaging, and file sharing into one secure, cloud-based platform. It’s a joined-up approach to communication that removes the friction of switching between systems and helps your people stay focused on what matters.
By making collaboration easier, Unified Communications unlocks real productivity gains across your business. Whether you’re supporting office-based teams, remote workers, or a mix of both, your staff can connect seamlessly in real time — sharing ideas, solving problems, and making decisions faster. It’s a simpler, more agile way of working that improves performance at every level.
At The Haven Data Services, we design, deliver, and support Unified Communications solutions that grow with your business. With built-in security, minimal maintenance, and full scalability, you get a future-proof setup that works from day one — and keeps working as your needs evolve. Let’s connect your workforce and remove the barriers to better collaboration.
The Benefits of Unified Communications
A Complete Solution — Built for the Way You Work
Unified Communications brings all your core communication channels — calls, video, messaging, and file sharing — into one joined-up platform.
It’s not just about convenience. It’s about giving your business a complete, modern solution that supports better teamwork, faster decisions, and smoother day-to-day operations.
One system. One experience. Everything you need to keep your teams connected and your business moving forward.
Ready for What’s Next
With a cloud-based Unified Communications platform, you’re always up to date. As new features and technologies are released, they’re rolled out seamlessly — no disruption, no delay.
That means your business stays agile, competitive, and fully equipped with the latest tools, without the need for constant upgrades or costly overhauls.
It’s a future-proof solution, built to grow with you.
Productivity Reimagined
When your communication tools work together, your people do too.
Unified Communications simplifies how your team connects, making it faster and easier to get work done. With everything in one place — calls, messaging, video, and file sharing — your business can move quicker, respond faster, and collaborate better.
Fewer delays. Smarter workflows. More time spent delivering real results.
Enhance the Customer Experience
Unified Communications doesn’t just streamline internal teamwork — it helps you serve your customers better, too.
By connecting your systems and your staff, UC ensures every customer gets through to the right person, fast. No missed calls. No confusion. Just quicker responses, smoother interactions, and service that leaves a lasting impression.
It’s a better experience — for your team and your customers.
Lower Costs, Smarter Spending
With UCaaS (Unified Communications as a Service), you get more from your investment.
By consolidating multiple tools into one cloud-based platform, you reduce IT overheads, cut down on maintenance, and remove the need for expensive on-site hardware. Fewer systems to manage, fewer costs to absorb — and with productivity on the rise, your business runs leaner and more efficiently.
It’s not just about saving money — it’s about spending smarter.
Unrivalled Security, Built In
With UCaaS, security comes as standard.
Centralised management makes it easier to stay on top of patches, updates, and compliance — without the firefighting. Your IT team can monitor threats, apply fixes fast, and keep your systems healthy and secure from one place.
It’s peace of mind, backed by robust controls and constant visibility.
Unified Communications as a Service (UCaaS)
Cloud Unified
Cloud-based Unified Communications brings all your business communication tools — voice, video, messaging, and collaboration — into one streamlined platform, delivered over the internet. It’s a smarter, more flexible way to keep your teams connected, wherever they’re working.
By moving to the cloud, your organisation can simplify operations, reduce overheads, and scale effortlessly as your needs grow. Real-time updates, secure backups, and built-in resilience mean you’re always up to date — with no manual maintenance or costly upgrades.
Whether your team is in the office, on the road, or working remotely, Cloud UC makes it easy to collaborate, share information, and stay productive. One system. Fewer headaches. A more connected, agile workforce.
Calls, Messages & Apps
Unified Communications brings all your conversations into one place — calls, voicemails, emails, and instant messages — so your team can communicate quickly and clearly, without switching between platforms.
Real-time chat makes it easy to get answers fast, while presence indicators show who’s available, busy, or away — helping everyone stay in sync. It’s a more efficient way to stay connected, reduce delays, and keep work moving.
Whether you’re making client calls or collaborating with colleagues, everything happens in one secure, easy-to-use system — built for the pace of modern business.
Data & Collaboration
Unified Communications makes it easier for teams to work together — wherever they are. By bringing tools like file sharing, document collaboration, and video conferencing into one integrated platform, it removes barriers and keeps everyone on the same page.
Whether it’s accessing shared files securely through platforms like SharePoint, or collaborating live over video, your team can work in real time without delays or confusion. Everything’s connected, accessible, and built to support fast, effective decision-making.
For modern, distributed workforces, it’s a simpler way to collaborate — helping your people stay productive, aligned, and focused on getting the job done.
Third Party App & CRM Integration
Connecting your Unified Communications platform with your CRM puts customer insight and communication tools in one place — so your team can deliver a better experience every time.
Whether you’re using Salesforce, HubSpot, or another leading CRM, integration with your phone system means customer details pop up the moment a call comes in. It streamlines workflows, reduces manual data entry, and gives your team the context they need to respond quickly and effectively.
The result? Stronger relationships, faster service, and higher customer satisfaction — all powered by joined-up systems that just work.
Cloud Voice
Cloud-based phone systems like Microsoft Teams Voice and 3CX give your business reliable, flexible telephony without the need for traditional phone lines or on-site hardware.
Delivered over the internet, Cloud Voice provides powerful features such as VoIP calling, voicemail, call forwarding, and conferencing — all accessible from any device. Whether your team is in the office or working remotely, they stay connected and responsive wherever they are.
It’s simple to scale, easy to manage, and cuts the cost and complexity of traditional phone setups. With Cloud Voice, you get a future-ready phone system that works the way your business does.
Modern Workplace
The Modern Workplace brings together everything your business needs to work smarter — all in one flexible, cost-effective package. From Microsoft 365 and cloud telephony to secure connectivity, business mobiles, and built-in cybersecurity, it’s a joined-up solution that keeps your team connected, productive, and protected — wherever they’re working.
Tailored to fit your exact requirements, the Modern Workplace gives you the freedom to choose the tools and support that work for you. Whether you’re scaling up, shifting to hybrid work, or simply upgrading your setup, we make sure it’s designed around your goals — not off-the-shelf.
With expert support, 24/7 monitoring, and one clear point of contact, we handle the tech so you can stay focused on running your business. It’s everything you need to build a modern, secure, and efficient working environment — without the complexity.
Digital Contact Centre
Customer expectations have changed — they want fast, seamless, and consistent service across every touchpoint, whether it’s a phone call, live chat, email, or social media. Your contact centre needs to keep up.
A Digital Contact Centre from The Haven Data Services gives you the flexibility and control to deliver great service from anywhere. Hosted in the cloud, it removes the limits of traditional on-premise systems — no bulky hardware, no fixed desks, and no delays in scaling up or down. Your team can handle customer interactions from any device, in any location, with all the tools they need at their fingertips.
We bring together voice, chat, ticketing, and CRM integration into a single, unified platform that supports real-time visibility, team collaboration, and a faster, more personalised customer experience. It’s easier to deploy, simpler to manage, and built for the way modern businesses and customers operate.
Whether you’re running a growing support team or scaling service across multiple sites, our Digital Contact Centre solutions give you the agility to respond — and the reliability to deliver.
Mighty Splash Swim School
The Haven helped Mighty Splash Swim School modernise & grow their operations by implementing a cutting-edge Unified Communications solution built on 3CX, Microsoft 365, and SharePoint Online. By streamlining calls, emails, and team collaboration into one fully integrated system, we enabled their staff to communicate more efficiently across locations, manage bookings seamlessly, and access key documents on the go. The result? A more connected team, improved customer response times, and the flexibility to support the school’s continued growth.
Courageous Limited
The Haven worked closely with Courageous Limited to transform the way their team communicates — bringing staff closer together and raising the bar on customer service. By implementing a modern 3CX phone system alongside our robust Cloud Voice services, we replaced outdated telephony with a reliable, feature-rich solution that works seamlessly across devices and locations. Now, whether working in the office or remotely, their team stays connected, responsive, and fully equipped to support clients without delay. Call routing is smarter, customer queries are handled faster, and internal collaboration has never been easier. It’s a clear win for both staff and customers — and a solid foundation for continued service excellence.
Thinkwild Limited
The Haven partnered with Thinkwild Limited to revolutionise their communications across continents, enabling seamless collaboration between their UK and Canadian teams. By deploying a unified 3CX phone system combined with our Cloud Voice services, we gave them a single, reliable platform to communicate and collaborate effortlessly, no matter the distance. With instant access to voice, messaging, and conferencing tools, their teams now work together in real time, breaking down geographical barriers and boosting productivity. This flexible, scalable solution supports Thinkwild’s ongoing growth, helping them stay connected and responsive as they expand across markets.
